Welcome to Berghaus Sale Store. We are committed to providing you with a refined and elegant shopping experience, just like our carefully crafted blazers, chinos, coats, and other premium apparel. Please read the following terms and conditions carefully, as they form the basis of the agreement between you and us regarding the use of this website and the purchase of products.

1. Acceptance of Terms

By accessing, browsing, or using this website, you confirm that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree to any part of these terms, please stop using this website immediately.

2. Products and Services Description

2.1 Product Range

Berghaus Sale Store specializes in carefully selected premium apparel collections, including:

  • Blazers
  • Chinos
  • Christmas Jumpers
  • Coats & Jackets
  • Jeans

2.2 Product Descriptions and Accuracy

We strive to ensure the accuracy of all product descriptions on our website, including color, size, and material information. However, due to screen display differences, actual product colors may vary slightly from website images. All size measurements are approximate.

2.3 Pricing and Currency

All prices are displayed in GBP (£) and include applicable VAT. We reserve the right to adjust prices without prior notice; however, confirmed orders will be charged at the price at the time of order confirmation.

3. Orders and Payment Terms

3.1 Order Process

Selecting products on the website and completing the checkout process constitutes an offer to purchase. Orders are only accepted once you receive our order confirmation email.

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payment transactions are securely encrypted. We do not store your full payment card details.

3.3 Order Processing

All orders will be processed within 1-2 business days from the purchase date. Once your order is processed, you will receive a confirmation email with tracking information.

4. Shipping Policy

4.1 Shipping Areas

We offer shipping to most areas worldwide, except for:

  • Certain regions in Asia
  • Other remote areas

If your location is outside our shipping coverage, we will notify you during order processing.

4.2 Shipping Options and Timeframes

We provide the following shipping options:

  • Standard Shipping: via DHL or FedEx, delivered within 10-15 business days after dispatch, £12.95
  • Free Shipping: via EMS, free for orders over £50, delivered within 15-25 business days after dispatch

Please note: Delivery times are estimated and may vary depending on the destination. Some remote areas may not be serviced. Tracking information will be provided to monitor the shipment.

4.3 Shipping Risk and Ownership

Ownership of products transfers to you upon full payment and delivery to you. Risk during shipment passes to you when the product is handed over to the carrier.

5. Returns and Exchanges Policy

5.1 Return Timeframe

We gladly accept return and exchange requests within 15 days of receiving the products. This period allows you to fully evaluate our premium apparel to ensure it meets your expectations.

5.2 Return Conditions

To qualify for a return or exchange, your items must meet the following conditions:

  • Unworn, unwashed, and in original condition
  • All original labels and tags intact
  • Retained in original packaging
  • Provide proof of purchase or order number

5.3 Non-Returnable Items

To maintain quality and hygiene standards, the following items cannot be returned or exchanged:

  • Christmas Jumpers (due to seasonal nature and garment type)
  • Worn, washed, or altered items
  • Items without original tags or packaging
  • Items damaged due to improper use by the customer

5.4 Return Process

  1. Submit a return request: Fill out the return request form and send it to our customer service team at [email protected]
  2. Obtain authorization: Within 48 hours, you will receive a return authorization number and shipping instructions
  3. Package the items: Securely package the items, keeping original condition and all tags intact
  4. Ship the return: Use a trackable shipping method to send the package to our returns center
  5. Processing: Once received, we will process your return within 3-5 business days

5.5 Refund Timeline and Method

  • Processing Time: 3-5 business days after receipt of return
  • Refund Method: Refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Refund will appear in your account within 5-10 business days, depending on your financial institution
  • Shipping Costs: Original shipping fees are non-refundable

5.6 Exchange Process

Want a different size or color of our premium blazers, chinos, or coats? The exchange process is the same as the return process. Please indicate your preferred exchange item in your request form. If the exchanged item is priced differently, we will process the corresponding refund or charge.

6. User Obligations and Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining the confidentiality of account information and are responsible for all activities under your account.

6.2 Accuracy of Information

You agree to provide accurate, up-to-date, and complete purchase and account information.

6.3 Acceptable Use

You agree not to use this website in any way that could damage, disable, overburden, or impair the website or interfere with any other party’s use of the website.

7. Intellectual Property

The website and all its contents, including but not limited to text, images, graphics, logos, button icons, and software, are the property of Berghaus Sale Store and its licensors, protected by UK and international copyright laws. No content may be used without our explicit written permission.

8. Limitation of Liability

8.1 General Limitation

To the maximum extent permitted by law, Berghaus Sale Store is not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, data loss, or other intangible losses, whether or not we have been advised of the possibility of such damages.

8.2 Total Liability

In no event shall Berghaus Sale Store’s total liability to you for any claims arising from your use of the website or purchase of products exceed the amount paid by you for the products giving rise to the claim.

8.3 Legal Exceptions

Certain jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

9. Privacy Policy

Your privacy is important to us. Details on how we collect and use personal information are outlined in our Privacy Policy, which forms part of these terms and conditions.

10. Website Modifications and Availability

We reserve the right to modify or discontinue the website (or any part thereof) at any time, with or without notice. We are not liable for any damages resulting from such modifications, suspension, or discontinuation.

11. Changes to Terms

We reserve the right to update these terms and conditions at any time. Any changes take effect immediately upon posting on the website. Continued use of the website constitutes acceptance of such revisions.

12. Contact Information

If you have any questions regarding these terms and conditions, please contact our customer service team:

  • Email: [email protected]
  • Response Time: 24-48 hours on business days
  • Company Address: 90 Foss Islands Rd, York, GB YO8V 5HC
  • Return Address: Provided after return authorization

Last Updated: November 2023